Operation IT

Energy and Utilities

There is no industry that affects the day-to-day economic livelihood, societal functioning, and quality of life like the energy and utilities (E&U) industry. However the current industry scenario is starved for microeconomic and macroeconomic forecasting; business analytics, modeling and simulation; risk management; and, decision-making under uncertainty. The industry requires robust technology and processes, from metering and monitoring, through billing and client care, to improve efficiency and boost business performance.


Deregulation has opened up new opportunities and new threats, forcing utilities to expand their focus from simply providing energy, to rethink their strategies and aligning them more closely with client needs. Utility providers are therefore renewing activity directed at improvements in operations, use of information technology and automation of business processes.


Additionally, more cross-functional business processes and client service-focused IT solutions are being introduced to improve operational efficiency and maintain and expand the client base.


Today, most E&U companies are looking for IT solutions that will help them:

  • Optimize process efficiency within front, mid and back office
  • Develop strategies for adapting change
  • Speed time to market
  • Grow revenues and expanding market share
  • Reduce service costs
  • Improve profit margins and drive shareholder value

The technology solutions of choice for the industry are required to be flexible, scalable, highly integrated and are delivered by a vendor with the industry experience, the technical expertise and the staying power to meet their long-term and short-term needs. OperationIT and its Energy and Utilities practice focuses on creating a difference within the following areas of your E&U enterprise:

  • Client Relationship
  • Infrastructure
  • Energy Management
  • Transmission & Distribution
  • Energy Trading & Risk Management
  • Administration & Finance
  • Generation & Supply

OperationIT’s business and technology consultants within this vertical have the experience of delivering multi channel client management systems which are strongly linked to processes and solutions along the whole value chain, ensuring real-time collaboration and data integration. They focus on high end enterprise solutions for you such as:

  • eBusiness, and other initiatives aimed at enabling companies to succeed in a competitive retail energy market
  • Business intelligence
  • Client Relationship Management (CRM)
  • Data management and data warehousing
  • Enterprise Resource Planning (ERP)
  • Supply chain

We partner with you for greater efficiency while deploying client-centric solutions using technologies such as:  

  • Social Media and Web 2.0
  • Big Data
  • Mobile and Location-Aware Technology
  • Cloud Computing and SaaS
  • Sensor Technology
  • In-Memory Computing
  • IT and OT Convergence
  • Advanced Metering Infrastructure
  • Communication Technology
  • Predictive Analytics